The QuickQ ACD is a robust automatic call distribution system for your business communications center. Its sophisticated features such as real-time updates and routing of calls by either DNIS, DID, or Caller ID gives you the flexibility to create your own state-of-the-art call center.

Advanced call control and monitoring for your call center.

With QuickQ ACD's call routing, customers reach the right agent automatically. And with the call queuing announcements, you can keep customers informed about their status during routing, help them prepare for their conversation, or inform them about new products and services. And different messages can be played for different callers based upon criteria you select. It's your choice.

Optimization of Agents' Time

QuickQ ACD is flexible - you can easily add agents whenever call'traffic is heavy, and reassign them to other tasks when traffic is Light.; And with overflow routing and escape features, each call is answered professionally.

Reports to Simplify Management

QuickQ ACD's reports help you manage your call center efficiently. With system-wide real-time graphical screens your managers can monitor all call center activities at a glance. The system gathers over 63,000 statBtical events and presents them in up to 96 different report formats. Whether you're looking for insight into historical hold times and abandoned calls, or you needa quick snapshot of real-time activity, you can depend on QuickQ ACD to give you the information.

The more you know about QuickQ ACD from Comdial, the more you'LL realize that it's much more than just call routing.

QuickQ System Features

• Abandon Bin
• Answer Bin
• Call Waiting Information
• Note Pad
• Overflow
• Password Control
• System Real-Time Status
• Call Management Information
• Wrap Up
• Longest Idle Distribution
• Graphics Printer Port
• Remote Maintenance Status Viewing
• Wallboard Support

Group Features

• Agent Programming
• Auto Answer
• Call Screen
• Delay Announcement
• Distribution
• Call Management Information
• Group Real-Time Status
• Line Programming
• Manual Answer
• Day/Night/Special Modes
• Overflow
• Priority Call Handling
• Redirection
• Supervisor Monitoring

General Specifications

ACD Software	System Size
Maximum # of CO Lines	120
Maximum # of Agent IDs	255
Maximum # of Active Agents	101
Maximum # of Groups	16
Supervisor IDs per Group	1
Maximum # of CO Subgroups	4
Maximum # of Announcements	16
Maximum Number of DVA Ports	16

Digital Messaging Hardware (DVA16)

Maximum # of Cards per Cabinet	4
Ports per Card	4
Maximum # of Digital Ports	16
Seconds of Storage	240
Power	110 VAC
Serial Port	1 @ 9600 Baud
Station Ports	2+ number of announcements
Control from ACD	RS-232
Backup Power	500W UPS
Floppy Disk Backup	Yes

QuickQ ACD 5.0 for NT

QuickQ ACD 5.0 includes:

• Reliable client/server Windows NT platform; client software is Windowss 95 or Windows NT compatible
• Capable of running multiple Comdial CTI applications such as Interchange and Impact Attendant
• Ability to activate 101 agents at once
• Ability for supervisors to view agent information, print reports, and program from any workstation on the LAN
• Up to 16 overflow and escape extensions
• External transfer to different Line groups
• Report package based on Microsoft Access
• System-wide, real-time graphical screen that allows supervisors to monitor call center activity at a glance

Agent Features

• Alarms
• Call Waiting Display
• Log-in/Log-out
• Make Station Busy
• Supervisor Help
• Wrap Up

Telephone Features

Telephone Features

• Digital LCD Phones
• Interactive Keys
• Headset Support
• Context-Sensitive Options
• Full-Function Agent Support
• Full-Function Supervisor Support
• Full-Function System Manager Support
• System Manager Control
• Inbound and Outbound PBX Features

Comdial System Support FX II

Comdial System Support -Impact FX, DXP, DXP Plus

• Support for Impact and Impression Telephones
• Loop Start, Ground Start, Tie Line, DID, T1, and Caller ID Support
• Integration with Comdial Voice Mail
• Compatible with Centrex
• Compatible with 2500S
• Interface to Comdial's OAI (Open Architecture Interface) via Serial Link

Reports

• Hourly/Daily/Weekly/Monthly
• System/Croup/Line/Agent
• Account Code
• Answer/Abandon
• Incoming/Outgoing
• Talk/Busy Time
• Traffic Analysis
• Average Times

Supported Systems

• FX II

For more information, please contact our offices at 212.675.6565 or email Jim McGuire at jmcguire@foritas.net